IT Helpdesk Technician

Dream Yacht Worldwide, the world’s largest charter company, is seeking a skilled IT Helpdesk Technician to join our Mauritius office. 

Role Overview:

As an IT Helpdesk Technician, you will be the cornerstone of our IT support, ensuring seamless technology operations across our global teams. You will troubleshoot and resolve endpoint issues, manage user accounts, and support our network and server infrastructure all from our vibrant Mauritius office.

Responsibilities:

Provide comprehensive helpdesk support including ticket creation, routing, and resolution for global users a tourism company

• Install, repair, and maintain workstations, printers, and other hardware.
• Administer VPNs, Active Directory, and perform server and network maintenance.
• Monitor systems and servers, perform backups, and deploy patches.
• Offer technical support for desktop and network operating systems, applications, and printers.
• Handle incoming calls and system alerts, providing support in person, over the phone, or via remote connection.
• Perform preventive maintenance and basic account management tasks.

We are looking for someone with a proactive approach and a keen eye for detail to ensure that our technology meets the needs of our teams worldwide. If you are a problem-solver , enjoy working in a dynamic and happy to help international colleagues, supportive environment, we would love to hear from you.

📌 How to Apply:

Please submit your resume detailing your relevant experience and why you are interested in working with Dream Yacht Worldwide. We are looking to fill this position promptly and will begin interviews on a rolling basis.

Dream Yacht Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.